FAQ

Frequently asked questions & answers

Ordering & Shipping

Our shipments are generally handled by GLS. We ship our axes, hatchets, hoes and spades in high-quality, secure shipping boxes made from sustainable production.

As filling material for our axes and hatchets, we use untreated wood shavings produced during handle manufacturing.

The shavings can be reused in many ways, e.g. as decoration, cushion filling, animal bedding and more.

Our garden tools require no filling material and are secured in the shipping box by custom-designed cardboard holders, minimising the risk of transport damage.

You can find our current shipping costs here.

The online shop adler1919.eu delivers to all countries of the European Union, as well as to Switzerland and Norway.

We also deliver to Switzerland and the United Kingdom. If you live in the USA, you can order from our North America shop at adler1919.com.

If you live in another country, please contact us via the contact form and we will find a solution together.

Returns & Complaints

The best way to reach us is via the contact form. We will get back to you as quickly as possible.

You can contact us via the contact form. Our experts will review your request and get back to you with a solution or requests for further information such as photos.

You can also return your order within 14 days without giving any reason. Simply send us an informal notice of your right of withdrawal via the contact form or by email. You can then return the goods to us at your own expense. Please note that returns are only possible for unused items.

You can return your order within 14 days without giving any reason.

Simply send us an informal notice of your right of withdrawal via the contact form or by email. You can then return the goods to us at your own expense.

Please note that returns are only possible for unused items. If you wish to make a complaint or if the 14-day period has expired, please contact us via the contact form stating the reason for your complaint.

Please contact us via the contact form.